FTC Raises Amazon Prime Refund to $200 for Millions More Customers

Amazon Prime customers who missed out on an earlier refund now have a shot at a bigger payment. The Federal Trade Commission (FTC) announced it's expanding who can collect money from its $2.5 billion settlement with Amazon, raising the maximum payout from $51 to $200.

The settlement was reached in September 2025 over claims that Amazon made it easy to sign up for Prime but hard to cancel. More than $845 million has already been sent out to customers who qualified under the first round of payments.

Initially, only Prime members who used fewer than 10 benefits during any 12-month period between June 23, 2019 and June 23, 2025 were eligible for a refund. Starting October 1, the FTC is opening payments to customers who used between 11 and 20 benefits in that same window.

Customers will receive both groups can receive a supplemental payment by April 2027 that brings their total to as much as $200. 'The revised order will ensure more consumers who were harmed by Amazon's deceptive enrollment and cancellation practices benefit from the FTC's historic settlement,' said Christopher Mufarrige, Director of the FTC Bureau of Consumer Protection.