Luware Unveils NimbusOne Client to Revolutionize Contact Center Experience

Luwares cloud contact center platform for Microsoft Teams has just gotten a significant upgrade. The company has introduced Luware NimbusOne, which lets agents work directly in their CRM or in a customizable agent desktop.

The new client is based on Microsoft's Unify integration model and is one of only 10 organizations worldwide to be certified by Microsoft for Unify.

Luware NimbusOne brings AI capabilities into the live call, allowing transcription and summarization to run during the conversation rather than after it. This means that notes are ready when the call ends, saving time and improving efficiency.

The client also adapts to each role, so agents see only what they need and can focus on the customer, not the tool.