Nagarro Unveils Agentic Salesforce Solutions at Dreamforce 2026

Nagarro, a trusted Salesforce partner, showcased its new suite of agentic AI solutions at Dreamforce 2026. The solutions aim to eliminate operational bottlenecks across various business-critical functions. Nagarro's commitment to building AI-led capabilities within the Salesforce ecosystem has led to the growth of its global team to over 800 experts across 15+ geographies, serving over 200 clients worldwide.

The new solutions include RetailAssist, a voice-enabled assistant for field representatives; FieldPursuit, a service assistant for field technicians; SalesPursuit, an AI lead-management agent; and ContractIQ, a contract-review agent. Viyom Jain, Managing Director and Global Business Unit Head, Enterprise Products, Nagarro, emphasized the importance of turning agentic vision into production-ready reality.

Dreamforce 2026 marked a shift from AI as a feature within CRM to AI as the way enterprises coordinate work. Salesforce presented its platform as four connected layers: Data 360, Customer 360, Agentforce, and AIforce. Nagarro's place in the FDE Partner Network reflects this shift.

The company secures agentic deployments on three fronts: data, platform, and the agents themselves. This includes tagging sensitive data, applying policies to agents and humans alike, running red-team agents, and building observability. However, tooling alone doesn't solve the issue of accountability, having clear lines of responsibility between humans and agents as deployments scale.