Omilia Taps Veteran CX Leader David Stone to Drive APAC Growth

Omilia has appointed David Stone as its new Head of Asia-Pacific to drive growth and adoption of its Self-Learning Agentic CX platform across enterprises and governments in Asia-Pacific.

Stone joins Omilia from Salesforce, where he served as Regional Vice President for Service Cloud. He brings over 20 years of go-to-market leadership experience across the Contact Centre, CX, and AI sectors in ANZ and APAC.

'Across APAC enterprise and government leaders are past the hype cycle, they don’t need another vendor telling them what AI could do, they need someone who can show them what it actually does once it’s live, at scale and under regulatory and compliance pressure', says Stone.

Omilia's Self-Learning Agentic CX Platform has proven outcomes in some of the toughest industries globally. Stone's focus is to bring this proof to APAC and help organizations cut through the noise, invest where AI creates real service and operational impact, and hold back where it doesn’t.