Salesforce AI Agents Now Run Full Enterprise Workflows in Production

Salesforce's Winter '27 release marks a significant milestone for its Agentforce product, where AI agents are now running full enterprise workflows in production. Over 550 users at PowerSchool are using the flagship Adaptive Experiences feature today, while commerce merchants report a 13% conversion lift from Agentic Commerce Search.

The release spans multiple service lines, including sales, marketing, and customer service, as well as six industry verticals. According to Salesforce's CEO Marc Benioff, the company is seeing significant reductions in operating costs and faster issue resolutions due to the automation of tasks previously handled by employees.

Adaptive Experiences, a key feature of Winter '27, allows AI agents to continuously listen to live cases or messaging conversations, reason over the evolving context, and update their resolution plans in real-time. This ambient AI technology enables complex case management without human intervention, significantly improving customer service outcomes.