Salesforce Crashes Amid Global Outage During Dreamforce Conference

Salesforce is experiencing a global outage that has affected hundreds of its instances worldwide. The disruption started around 0930 BST (0830 UTC) on September 16 and is impacting customers with severe delays, intermittent errors, and an inability to access some services.

The SaaS vendor's status page reported the issue, stating that requests are stalling while waiting for a response from an internal login service. This has caused available server resources to be used up, exacerbating the problem.

Salesforce attempted a rolling restart on one of the impacted instances in an effort to resolve the issue, but this approach is no longer being pursued as it does not appear to be effective. The company is instead testing a fix on one instance and plans to deploy it across its fleet once validated.