Salesforce Unveils AIforce and Koa, Expands Partner Ecosystem

Salesforce has unveiled its new AI architecture, which it calls the Agentic Enterprise. This is where humans and AI agents work together across company data, applications, and business processes without requiring employees to stay within traditional Salesforce interfaces.

The centerpiece of this strategy is AIforce, a live interface layer that exposes Salesforce data, workflows, business logic, semantics, permissions, security, and governance to external AI environments. This allows employees to interact with AI agents through various interfaces, such as Claude, Slack, Google Gemini Enterprise, and Amazon Quick.

Salesforce has also launched Koa, its first CRM reasoning model developed with NVIDIA. Koa is designed for complex enterprise workflows and matches or exceeds leading model performance on Salesforce's CRM benchmark while producing fewer errors.