Siemens Puts Salesforce AI Agents to Work on Thousands of Leads Across the Globe

Salesforce's Agentforce AI platform is getting a major test from Siemens as it expands its use across thousands of leads and a global sales organization.

The partnership, which began with a smaller pilot program, now has two AI agents handling over 2,500 unqualified inbound leads every month, gathering details such as budget and timing, and sending stronger prospects to the right salesperson.

The system reaches every inbound lead across 132 countries and supports a sales organization of about 18,000 people.

Salesforce is also connecting customer information with engineering data so employees can answer technical questions, check equipment upgrades and identify spare parts more quickly.