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Telstra Rolls Out Salesforce's Agentforce AI Platform for Customer Service

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Telstra has started deploying Salesforce's Agentforce agentic AI platform across its customer service and security processes.

The platform will automate high-volume tasks such as interim services, refunds, and security permissions, which are currently handled by over 1,000 contact centre representatives.

Telstra is also developing new applications using the Agentforce platform to cover product intelligence, business customer contracts, sales coaching, and billing.

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