Salesforce Unleashes Headless 360 Expansion for Agentic Era

Salesforce has announced the expansion of Headless 360, its platform for creating reusable enterprise capabilities. This move is part of Salesforce's evolution towards the agentic era, where AI agents become the new interface for enterprise software.

The expansion includes the introduction of the Model Context Protocol (MCP) servers, Data 360 capabilities, Slack integrations, developer tools, and reusable Skills. These features allow authorized AI agents to securely discover, understand, and take action across the business without custom integrations or duplicated business logic.

Headless 360 transforms the Salesforce platform from a collection of enterprise applications into reusable enterprise capabilities that any authorized AI agent can use. This is achieved through open standards, making trusted business capabilities available wherever AI agents work.