Siemens and Salesforce Unleash AI-Powered Sales and Service Revolution

Salesforce and Siemens have deepened their partnership to redefine industrial sales and service using AI. The two companies are combining Agentforce with Siemens' Teamcenter Service Lifecycle Management (SLM) to help industrial companies become agentic enterprises at scale.

Agent-to-agent AI is transforming industrial service by putting engineering-grade answers directly into sales, service, and customer workflows. This means that questions can be answered in seconds, rather than weeks, allowing service technicians to identify the right spare parts for a specific serial number before the first site visit.

Siemens has also deployed Agentforce, modernizing its inbound sales development with AI agents. The company previously received over 2,500 unqualified leads a month and had no way of knowing which ones were worth sellers' time; it turned to Agentforce to convert more inbound interest into productive sales conversations at scale for 18,000 sellers.