US Firm Fires Entire Indian Customer Service Team in Five-Minute Google Meet Call

An American financial firm laid off its entire Indian customer service team of 80 employees via a brief five-minute Google Meet call. The affected staff had been asked to work from home due to operational reasons and were unaware that their jobs would be terminated.

The mass layoff was met with shock and frustration among the team members, with one employee expressing their experience on Reddit. They stated that they were part of the customer support team until yesterday for a US bank and were told that the entire Indian Customer Service Team had been fired during the virtual call.

The employee also mentioned that there was no severance package provided to those who had worked for less than a year, with newer recruits receiving only 15 days' pay for every year they had worked. This sparked debate on social media, with some users questioning the reason behind the layoff and others speculating about the firm's motives.