Common Issues

We provide support by email and usually reply within a business day.

Support is available to paying and licensed clients. We prioritize assistance for customers who have active subscriptions or licensing agreements.

Yes. Pro and Commercial plans get priority support, and Enterprise agreements set their own support terms.

We do not analyze usage beyond basic metrics required for service operation and improvement. Your usage patterns remain private and are not subject to detailed analysis.

No, we do not share usage data with third parties. Your information and usage patterns remain confidential and are not disclosed to external organizations.

Make sure you are using your API key as a Bearer token for each request. Include it in the Authorization header as "Bearer YOUR_API_KEY".

There is no batch endpoint: a route that takes a symbol answers for that one instrument, so several instruments cannot be combined into one call. Keep limit as small as your use case allows, since a smaller limit costs fewer tokens on routes such as sentiment history, and cache responses so you do not fetch the same data twice.